Why Banks Should Be Using WFO
Story from Call Center Management. Originally posted on December 10, 2018, 3:52 am.
One way banks can improve customer experience is by employing workforce optimization software. Research firm Ovum says integrating WFO acros… Read the full story on Call Center Management.
Angry Customers May Need a Little TLC
Story from Call Center Management. Originally posted on December 7, 2018, 11:17 am.
Never underestimate the power of empathy…. Read the full story on Call Center Management.
There’s a Lot Going on With Contact Centers
Story from Call Center Management. Originally posted on December 7, 2018, 10:36 am.
Contact centers require a broad range of functionality…. Read the full story on Call Center Management.
How to Get a Triple-A Rating on Customer Service, Business Communications
Story from Business VoIP. Originally posted on December 6, 2018, 4:19 am.
AI, analytics, and automation can help businesses collect, aggregate, analyze, and act on customer data more quickly and efficiently. That c… Read the full story on Business VoIP.
Nextiva Hits the Ice as Official Communications Provider for Buffalo Sabres
Story from Business VoIP. Originally posted on December 5, 2018, 12:13 pm.
Nextiva announced today that the NHL’s Buffalo Sabres selected the cloud communications provider as the official communications provider for… Read the full story on Business VoIP.
Smith.ai Offers Perspective on AI Communications Today, Tomorrow
Story from Business VoIP. Originally posted on November 28, 2018, 4:54 am.
Smith.ai’s Maddy Martin says “we believe the best way is to provide the combined intelligence of both humans and machines to tag, train, and… Read the full story on Business VoIP.
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