Taking Advantage of a HIPAA-Compliant Business VoIP Solution
Story from Business VoIP. Originally posted on August 2, 2019, 7:35 am.
Healthcare organizations must maintain HIPAA compliance to ensure the safety and security of their patients’ sensitive information. Business… Read the full story on Business VoIP.
Call Center Management Tips for Training Agents
Story from Call Center Management. Originally posted on August 2, 2019, 5:12 am.
What’s the most critical process in your contact center? Of course, your ultimate goal is to provide customer service excellence, but how do… Read the full story on Call Center Management.
Google Steps Up Contact Center AI Game
Story from Call Center Management. Originally posted on July 31, 2019, 10:50 am.
Google has made significant enhancements to its Contact Center AI solution, which uses machine learning to assist customer service agents an… Read the full story on Call Center Management.
Emojis Boost Company Culture in the Modern Workplace
Story from Business VoIP. Originally posted on July 31, 2019, 8:09 am.
Emojis first came about in Japan in 1999 during the early days of texting. Today, the pictographs of emotions have become so much more than … Read the full story on Business VoIP.
WFM Finds Home in Cloud
Story from Call Center Management. Originally posted on July 26, 2019, 11:08 am.
The cloud is certainly a transformative technology touching all points of industry. From the IoT and SD-WAN, to the c-suite and the contact … Read the full story on Call Center Management.
911 Call Center Managers Need to Be Prepared for the Unexpected
Story from Call Center Management. Originally posted on July 25, 2019, 7:36 am.
By being proactive about potential outages and disruptions to their call centers and having a solid backup and continuity plan in place, man… Read the full story on Call Center Management.
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