Telinta Augments VoIP Infrastructure
Story from Business VoIP. Originally posted on August 28, 2018, 9:56 am.
This week, Telinta announced new infrastructure to its robust global network, adding presence in Asia, North America and Europe with newly d… Read the full story on Business VoIP.
The Value of Customer Service, Marketing & Sales Alignment
Story from Call Center Management. Originally posted on August 24, 2018, 2:00 am.
The businesses that can figure out how to align the interests and systems of these different interest groups, however, will understand prosp… Read the full story on Call Center Management.
Supervisors Play a Super-Sized Role in Agent Morale
Story from Call Center Management. Originally posted on August 23, 2018, 12:17 pm.
To deliver great CX and meet other business goals, contact centers need to pay attention to employee experience. Having the right contact ce… Read the full story on Call Center Management.
New Telecom Company Wins Over 164-Year-Old Outfitter
Story from Business VoIP. Originally posted on August 23, 2018, 7:31 am.
BCB International has contracted SA1 Telecoms to help it bring a communications system to its new Cardiff location in Wales…. Read the full story on Business VoIP.
Analyze Individual Experiences to Understand Total Customer Experiences
Story from Call Center Management. Originally posted on August 21, 2018, 1:07 pm.
To deliver better CX, organizations should look at the user experience their individual processes and systems – like their interactive voice… Read the full story on Call Center Management.
Nextiva Goes ‘LIVE’ in Colorado
Story from Business VoIP. Originally posted on August 20, 2018, 11:34 am.
Denver-based IT services provider LIVE Consulting announced as new partnership with Nextiva, to deliver the industry-leading business VoIP s… Read the full story on Business VoIP.
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