The Benefits of Speech Analytics for Customer Service
Story from Call Center Management. Originally posted on August 19, 2019, 2:00 am.
Speech analytics are an important part of AI’s integration in contact center and customer service solutions, offering valuable insights that… Read the full story on Call Center Management.
888VoIP Partners with Jabra to Drive Better Communications Experiences
Story from Business VoIP. Originally posted on August 16, 2019, 5:21 am.
Now, headsets heavyweight Jabra and 888VoIP, a value-added VoIP distributor, are working together to provide its partners access to new head… Read the full story on Business VoIP.
Earthquakes Name 8×8 Official Cloud Communications Partner
Story from Business VoIP. Originally posted on August 15, 2019, 9:55 am.
8×8 announced a multi-year Earthquakes sponsorship, serving as the MLS squad’s official cloud communications and contact center partner for … Read the full story on Business VoIP.
Improving Attendance in the Contact Center
Story from Call Center Management. Originally posted on August 13, 2019, 12:10 pm.
It costs a lot to run a contact center, and most of your investment is in your agents. You pay them a salary and benefits, plus the costs of… Read the full story on Call Center Management.
Why Should You Capture the Voice of the Customer?
Story from Call Center Management. Originally posted on August 12, 2019, 11:44 am.
Companies today spend a great deal of time trying to meet customer wants and needs by guessing at what those wants and needs are. Often, the… Read the full story on Call Center Management.
Vonage to Acquire Conversational AI Platform
Story from Business VoIP. Originally posted on August 9, 2019, 9:56 am.
Vonage announced intention to acquire a number of assets from Over.ai. In specific, the cloud communications provider will purchase the Tel-… Read the full story on Business VoIP.
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