Genesys Reacts to COVID-19 with ‘Rapid Response’
Story from Business VoIP. Originally posted on April 7, 2020, 8:54 am.
Genesys announced Rapid Response, an offer that promises free access to Genesys Cloud, with accelerated cloud contact center deployment…. Read the full story on Business VoIP.
Cloud Key for COVID-19 Contact Centers
Story from Call Center Management. Originally posted on April 3, 2020, 10:03 am.
As cities across the country scramble to protect populations, keeping people educated on COVID-19 is critical, and Five9 Intelligent Cloud C… Read the full story on Call Center Management.
DOJ Puts Stop to Telecom Carriers Facilitating Robocall Fraud
Story from Business VoIP. Originally posted on April 3, 2020, 7:55 am.
According to the FTC, the reason a lot of the unsolicited calls are making their way to the phones of unsuspecting victims is that it is “ch… Read the full story on Business VoIP.
RingCentral Video Release to Answer Growing Demand
Story from Business VoIP. Originally posted on April 2, 2020, 12:21 pm.
RingCentral announced the arrival of Message Video Phone (MVP), available immediately as part of Avaya Cloud Office, AT&T Office@Hand and Ri… Read the full story on Business VoIP.
Fuze Launches Cloud Contact Center Module
Story from Business VoIP. Originally posted on March 30, 2020, 11:02 am.
Fuze recently announced the launch of its fully integrated contact-center-as a-service (CCaaS) solution, a feature embedded within the Fuze … Read the full story on Business VoIP.
California DMV Call Center Employee Tests Positive for COVID-19
Story from Call Center Management. Originally posted on March 30, 2020, 10:44 am.
State officials announced a Department of Motor Vehicles call center agent from the Riverside, California contact center tested positive for… Read the full story on Call Center Management.
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