School District of Philadelphia Partners with VoIP Networks to Modernize UC
Story from Business VoIP. Originally posted on April 23, 2019, 12:34 pm.
Digital transformations are happening everywhere. From hospitals to enterprises and schools, as the benefits of the cloud and innovative tec… Read the full story on Business VoIP.
Be an Authentic Leader in the Contact Center
Story from Call Center Management. Originally posted on April 23, 2019, 2:00 am.
There’s no one answer to the question, “What does it take to be a great contact center leader?” Answers will vary depending on what type of … Read the full story on Call Center Management.
The Keys to Achieving Maximum Call Center Efficiencies
Story from Call Center Management. Originally posted on April 22, 2019, 5:09 am.
Call center managers need to look at a range of variables to ensure customers’ and agents’ needs are being met and their call centers are op… Read the full story on Call Center Management.
FBI Call Center Management Saves Lives, Prevents Shooting
Story from Call Center Management. Originally posted on April 18, 2019, 11:30 am.
On February 14th2018, Nikolas Cruz was witnessed walking into Major Stoneman Douglas High School in Parkland, Florida, killing 17 people, an… Read the full story on Call Center Management.
RingCentral, PCM Partner to Bring Cloud Communications to Businesses US & UK
Story from Business VoIP. Originally posted on April 18, 2019, 5:56 am.
To help larger businesses in the U.K. and U.S. continue to reap the benefits of cloud communications in their workplaces, RingCentral announ… Read the full story on Business VoIP.
Dennis Fois to Leave Vonage for CEO Role at Private Tech Firm
Story from Business VoIP. Originally posted on April 17, 2019, 10:16 am.
Today, Vonage announced Vonage Applications Group President and former CEO of NewVoiceMedia Dennis Fois will be leaving the cloud communicat… Read the full story on Business VoIP.
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