Measuring Inbound Call Center Success
Story from Call Center Management. Originally posted on April 5, 2019, 9:29 am.
Inbound call center managers need to understand all the key metrics for success to ensure efficiency, profitability and customer retention…. Read the full story on Call Center Management.
Nextiva Business Communications Platform Awarded by Frost & Sullivan
Story from Business VoIP. Originally posted on April 5, 2019, 8:56 am.
Nextiva has been awarded by Frost & Sullivan for its solutions, service and leadership in the business communications sector…. Read the full story on Business VoIP.
APIs Allow Aramex-WhatsApp Business Solution to Shine
Story from Business VoIP. Originally posted on April 4, 2019, 9:12 am.
Vonage announced Aramex has successfully completed a digital transformation initiative to evolve last mile delivery processes with Nexmo, th… Read the full story on Business VoIP.
Tips for Making Agent Training More Engaging
Story from Call Center Management. Originally posted on April 3, 2019, 1:00 pm.
In the contact center, agent training used to be a dull affair for everyone involved. There was classroom training. There was on-the-job tra… Read the full story on Call Center Management.
Verint Unveils Enhanced Compliance for Financial Institutions
Story from Call Center Management. Originally posted on March 26, 2019, 8:33 am.
CGS announced it is the newest member of Verint Systems Inc. financial compliance partner program. The program enables financial institution… Read the full story on Call Center Management.
Avaya Gearing Up to Go Private Once Again?
Story from Business VoIP. Originally posted on March 26, 2019, 6:27 am.
Rumors of a private equity buyout have driven up Avaya’s stock price and created speculation about whether it will go private once again…. Read the full story on Business VoIP.
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