The latest news and updates in communications and telephony.
CallTower Offers Support for Remote Work as COVID-19 Spreads Story from Business VoIP. Originally posted on March 17, 2020, 11:38 am. CallTower, a provider of cloud-based, enterprise-class UC & collaboration solutions, is answering the call with resources and a reminder tha… Read the full story on Business VoIP. COVID-19 Closes Read more…
CloudConnect Makes Next Gen Communications Possible for SMEs Story from Business VoIP. Originally posted on March 6, 2020, 8:52 am. CloudConnect Communications, a start-up MVNO based in India is focused on changing how businesses communicate. In particular it’s working to… Read the full story on Business VoIP. Call Center Managers Read more…
DMG Names Verint WFO Market Leader Story from Call Center Management. Originally posted on March 2, 2020, 10:57 am. Verint announced that for the 13th consecutive year, DMG Consulting’s 2019/2020 Workforce Optimization Product and Market Report named The C… Read the full story on Call Center Management. Patton Releases SmartNode Read more…
In the C-Suite, Who’s Looking Out for the Customers? Story from Call Center Management. Originally posted on February 25, 2020, 4:27 am. In most organizations, the main operations are overseen by a chief. The chief financial officer oversees the bottom line. The chief technolo… Read the full story on Call Read more…
AI Helps Reduce Average Handle Time and Boost Quality Story from Call Center Management. Originally posted on February 6, 2020, 9:36 am. As call centers walk the fine line between a quality customer experience and cost control, it can become difficult for call center managemen… Read the full story on Read more…
AI Helps Reduce Average Handle Time and Boost Quality Story from Call Center Management. Originally posted on February 6, 2020, 9:36 am. As call centers walk the fine line between a quality customer experience and cost control, it can become difficult for call center managemen… Read the full story on Read more…
Online Pension Aggregator PensionBee Migrates to Vonage for ‘Bee Keeping’ Story from Call Center Management. Originally posted on January 31, 2020, 4:44 am. When it comes to retirement accounts or pensions, many workers often find they’re leaving benefits across multiple companies, which can make… Read the full story on Call Read more…
Does Increased Productivity Lie in Limiting Employee Bathroom Access? Story from Call Center Management. Originally posted on January 28, 2020, 11:52 am. There is some evidence that working humans have become about as productive as they can. Studies have shown that productivity has stalled in … Read the full story Read more…
The Evolving Role of Chatbots in the Customer Service Realm Story from Call Center Management. Originally posted on January 17, 2020, 6:18 am. The use of chatbots in the customer service space is on the rise, and call center managers are increasingly deploying the technology due to … Read the Read more…
RingCentral Wrangles Eswaran from Microsoft to Serve as New President & COO Story from Business VoIP. Originally posted on January 14, 2020, 8:29 am. Cloud communications industry leader RingCentral named Anand Eswaran President and Chief Operating Officer. The 24 year industry vet brings … Read the full story on Business Read more…