The latest news and updates in communications and telephony.
CallMiner Named Best Overall AI-Based Analytics Company Story from Call Center Management. Originally posted on July 5, 2022, 7:20 am. CallMiner, a provider of conversation intelligence to drive business improvement, announced this week that it has been named the Best Overal… Read the full story on Call Center Management. Telinta Read more…
Grandstream Launches New Wi-Fi Access Point with Support for 2.4G and 5G Story from Business VoIP. Originally posted on June 22, 2022, 12:29 pm. Grandstream has launched the new GWN7625 Wi-Fi Access Point with support for 2.4G and 5G networks. The new offering is geared toward SMBs, h… Read the Read more…
Post-Pandemic, Digital Customer Interactions Will Continue to Grow Story from Call Center Management. Originally posted on June 6, 2022, 4:09 am. The explosion of online digital customer interactions during the pandemic are expected to continue growing at a rapid pace, post-pandemic…. Read the full story on Call Center Management. Theta Read more…
Post-Pandemic, Digital Customer Interactions Will Continue to Grow Story from Call Center Management. Originally posted on June 6, 2022, 4:09 am. The explosion of online digital customer interactions during the pandemic are expected to continue growing at a rapid pace, post-pandemic…. Read the full story on Call Center Management. Theta Read more…
Post-Pandemic, Digital Customer Interactions Will Continue to Grow Story from Call Center Management. Originally posted on June 6, 2022, 4:09 am. The explosion of online digital customer interactions during the pandemic are expected to continue growing at a rapid pace, post-pandemic…. Read the full story on Call Center Management. Theta Read more…
Observe.AI Introduces Adaptive Automation Solution for Contact Centers Story from Call Center Management. Originally posted on May 31, 2022, 4:18 am. Intelligent workforce platform solutions provider Observe.AI announced the launch of its new Auto QA product…. Read the full story on Call Center Management. New Vidi 150 Conferencing Camera from Read more…
Zoom Acquiring Customer Support AI and Automation Platform Solvvy Story from Call Center Management. Originally posted on May 20, 2022, 8:31 am. , Zoom announced that it has entered into a definitive agreement to acquire Solvvy, a conversational artificial intelligence (AI) and automa… Read the full story on Call Center Read more…
Zendesk Unveils New Conversational CRM Solutions Story from Call Center Management. Originally posted on May 17, 2022, 6:55 am. Zendesk Inc. unveiled new conversational customer relationship management. Zendesk also announced a new employee experience offering…. Read the full story on Call Center Management. RingCentral Helps Insurance Services Company to Better Read more…
iQor Continues Domestic Contact Center Expansion, Opens New Facility in Allentown, PA Story from Call Center Management. Originally posted on May 9, 2022, 11:59 am. iQor has been investing resources to expand domestic contact center infrastructure in a move to improve customer experiences businesses prov… Read the full story on Read more…
More Than Half of Customers Would Pay More for an Excellent Customer Experience Story from Call Center Management. Originally posted on April 28, 2022, 6:25 am. As it turns out, customers value a good experience so highly, they would pay for it. In its 2022 Achieving Customer Amazement customer servi… Read more…