AI Will Fill the Manager’s Role in Workplace of the Future
Story from Call Center Management. Originally posted on July 19, 2019, 5:18 am.
AI agents are slated to replace around two-thirds of managers over the next five years, transforming the workplace of the future…. Read the full story on Call Center Management.
Avaya Partners with FVC as Distributor in NWECA
Story from Business VoIP. Originally posted on July 18, 2019, 6:40 am.
Businesses across the world are increasing their IT budgets and becoming more digital. As this happens, new solutions and platforms that sim… Read the full story on Business VoIP.
Adapting Call Center Training for the 21st Century
Story from Call Center Management. Originally posted on July 17, 2019, 5:50 am.
Are you still training call center agents the way you did five, 10 or even 20 years ago? Whether we like it or not, customers and their expe… Read the full story on Call Center Management.
Windstream Introduces Slack UC Integration
Story from Business VoIP. Originally posted on July 16, 2019, 9:16 am.
Windstream Enterprise announced its OfficeSuite UC and HD meeting applications can now integrate with Slack. Slack is growing in popularity … Read the full story on Business VoIP.
Adding Conversational AI to Your Contact Center
Story from Call Center Management. Originally posted on July 12, 2019, 7:26 am.
Artificial Intelligence (AI) is nothing new in the call center. The use of robots to assist with answering customer inquiries and routing ca… Read the full story on Call Center Management.
FatPipe Partners with RingCentral to Support UCaaS
Story from Business VoIP. Originally posted on July 12, 2019, 6:29 am.
FatPipe announced a partnership with RingCentral to provide customers with exceptional communication and collaboration capability leveraging… Read the full story on Business VoIP.
0 Comments