Zendesk Unveils New Conversational CRM Solutions
Story from Call Center Management. Originally posted on May 17, 2022, 6:55 am.
Zendesk Inc. unveiled new conversational customer relationship management. Zendesk also announced a new employee experience offering…. Read the full story on Call Center Management.
RingCentral Helps Insurance Services Company to Better Support Customers and Remote Employees
Story from Business VoIP. Originally posted on May 17, 2022, 6:08 am.
Today’s workforces are more mobile, flexible and distributed than ever and require the right communications and collaboration tools to succe… Read the full story on Business VoIP.
Poly Intros Pro-Grade Devices for Remote Workforce
Story from Business VoIP. Originally posted on May 16, 2022, 8:36 am.
Whether workers are connecting from offices, homes, or anywhere else, technology that works as it should and delivers a seamless experience … Read the full story on Business VoIP.
DIDWW SIP Trunking Now Compliant with Avaya OneCloud
Story from Business VoIP. Originally posted on May 13, 2022, 4:11 am.
DIDWW been compliance-tested by Avaya for compatibility with Avaya Aura Communication Manager 8.1 using Avaya Session Border Controller for … Read the full story on Business VoIP.
Pindrop Debuts Voice Authentication Solution for Google Cloud Contact Center
Story from Call Center Management. Originally posted on May 12, 2022, 3:23 pm.
Pindrop announced a new partnership with Google Cloud that will enable it to build and offer new authentication solutions to enhance call ce… Read the full story on Call Center Management.
iQor Continues Domestic Contact Center Expansion, Opens New Facility in Allentown, PA
Story from Call Center Management. Originally posted on May 9, 2022, 11:59 am.
iQor has been investing resources to expand domestic contact center infrastructure in a move to improve customer experiences businesses prov… Read the full story on Call Center Management.
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