iQor Continues Domestic Contact Center Expansion, Opens New Facility in Allentown, PA
Story from Call Center Management. Originally posted on May 9, 2022, 11:59 am.
iQor has been investing resources to expand domestic contact center infrastructure in a move to improve customer experiences businesses prov… Read the full story on Call Center Management.
Pure IP Zoom Phone Solution App Now Available
Story from Business VoIP. Originally posted on May 9, 2022, 11:46 am.
Customers can keep Pure IP as their PSTN provider and use their telephony network to reach more regions while still using the popular Zoom P… Read the full story on Business VoIP.
Contact Center Automation Company Replicant Announces New Funding Round
Story from Call Center Management. Originally posted on May 6, 2022, 5:05 am.
Customer experience today is the worst it’s ever been. Contact centers are facing an emerging business crisis with fewer agents, rising cost… Read the full story on Call Center Management.
More Than Half of Customers Would Pay More for an Excellent Customer Experience
Story from Call Center Management. Originally posted on April 28, 2022, 6:25 am.
As it turns out, customers value a good experience so highly, they would pay for it. In its 2022 Achieving Customer Amazement customer servi… Read the full story on Call Center Management.
Startup keepwith Launches Networking App that Uses AI and NLP
Story from Business VoIP. Originally posted on April 26, 2022, 8:50 am.
A new app from Chicago startup company keepwith aims to help individuals and organizations build stronger and more strategic relationships. … Read the full story on Business VoIP.
CyberData Intros SIP Dual Relay Controller for Secure Access
Story from Business VoIP. Originally posted on April 26, 2022, 5:50 am.
Monterey, Calif.-based CyberData Corporation has just announced the release of a SIP-enabled access control device…. Read the full story on Business VoIP.
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