ACT Chooses Avaya OneCloud to Improve Experiences, Lower Costs
Story from Call Center Management. Originally posted on April 19, 2022, 10:55 am.
Avaya announced it was recently chosen to provide its Avaya OneCloud platform for Advanced Call Center Technologies (ACT)…. Read the full story on Call Center Management.
Talkdesk Named Chrome Enterprise Recommended Partner
Story from Call Center Management. Originally posted on April 13, 2022, 6:02 am.
Talkdesk recently announced that it has taken its relationship with Google further and has been named an official Chrome Enterprise Recommen… Read the full story on Call Center Management.
Clarus Communications and Connectivity Source to Merge; Expand Geographic Reach
Story from Business VoIP. Originally posted on April 11, 2022, 10:47 am.
Clarus Communications, a St. Louis-headquartered national provider of VoIP services and solutions, recently announced plans to merge with me… Read the full story on Business VoIP.
AI Missing the Customer Service Mark
Story from Call Center Management. Originally posted on April 8, 2022, 7:26 am.
Meeting customer demand is contact center job number one. As customer expectations continue to ascend higher than ever, too many operations … Read the full story on Call Center Management.
CGS Administrators Awarded Contact Center Excellence Certification
Story from Call Center Management. Originally posted on April 7, 2022, 12:14 pm.
Nashville-Tennessee-based CGS Administrators LLC (CGS), providing services and technical solutions to the Centers for Medicare & Medicaid Se… Read the full story on Call Center Management.
Smarsh Adds Financial Industry Compliance Updates
Story from Business VoIP. Originally posted on April 4, 2022, 10:06 am.
Portland, Oregon-based Smarsh, which provides a solution called Capture for Zoom, recently announced new capabilities to help organizations … Read the full story on Business VoIP.
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