Clarus Communications and Connectivity Source to Merge; Expand Geographic Reach
Story from Business VoIP. Originally posted on April 11, 2022, 10:47 am.
Clarus Communications, a St. Louis-headquartered national provider of VoIP services and solutions, recently announced plans to merge with me… Read the full story on Business VoIP.
AI Missing the Customer Service Mark
Story from Call Center Management. Originally posted on April 8, 2022, 7:26 am.
Meeting customer demand is contact center job number one. As customer expectations continue to ascend higher than ever, too many operations … Read the full story on Call Center Management.
CGS Administrators Awarded Contact Center Excellence Certification
Story from Call Center Management. Originally posted on April 7, 2022, 12:14 pm.
Nashville-Tennessee-based CGS Administrators LLC (CGS), providing services and technical solutions to the Centers for Medicare & Medicaid Se… Read the full story on Call Center Management.
Smarsh Adds Financial Industry Compliance Updates
Story from Business VoIP. Originally posted on April 4, 2022, 10:06 am.
Portland, Oregon-based Smarsh, which provides a solution called Capture for Zoom, recently announced new capabilities to help organizations … Read the full story on Business VoIP.
Canceled Flight, Poor Customer Communications Plague Allegiant Air
Story from Call Center Management. Originally posted on April 1, 2022, 10:44 am.
Affordably billed Allegiant Air, which operates scheduled and charter flights, is enraging customers by canceling hundreds of flights and th… Read the full story on Call Center Management.
SoftWriters & Mediprocity Team to Advance Real-Time Pharmacy Communications
Story from Business VoIP. Originally posted on March 31, 2022, 7:27 am.
To help pave the way for better pharmacy communications and provide future-ready communications capabilities, long-term care pharmacy manage… Read the full story on Business VoIP.
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