Tips to Speed Training of New Agents in the Contact Center
Story from Call Center Management. Originally posted on July 9, 2019, 5:04 am.
In reality, what you need are some tricks and shortcuts that will help you get agents where they need to be in the shortest amount of time p… Read the full story on Call Center Management.
Site Selection Considerations for Call Centers
Story from Call Center Management. Originally posted on July 3, 2019, 8:08 am.
If you’re considering launching a new contact center, you may be wondering where to do it. Should you expand your current facilities? Look f… Read the full story on Call Center Management.
What Are the Benefits of Business VoIP?
Story from Business VoIP. Originally posted on July 2, 2019, 7:48 am.
The benefits of VoIP include reduced costs compared to traditional telephony, extra features such as call forwarding to other locations – in… Read the full story on Business VoIP.
Morale Boosting in the Contact Center
Story from Call Center Management. Originally posted on July 2, 2019, 6:13 am.
Call center work isn’t easy even under the best of circumstances. After all, at the core of the job is solving other people’s problems. It c… Read the full story on Call Center Management.
NextOS Nets Product of the Year Award
Story from Business VoIP. Originally posted on July 1, 2019, 8:27 am.
Nextiva announce the NextOS platform earned honors for exceptional innovation, receiving a 2019 Unified Communications Product of the Year A… Read the full story on Business VoIP.
Call Center Performance Management Begins with the Basics
Story from Call Center Management. Originally posted on June 27, 2019, 6:23 am.
In the contact center, performance management is a critical function since it plays a large role in the company’s success or failure. It’s t… Read the full story on Call Center Management.
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