Outdated Tech Compromising Agent Performance
Story from Call Center Management. Originally posted on February 15, 2022, 1:14 am.
According to a joint research study by Pegasystems and Savanta, a significant number of customer service agents across the globe say outdate… Read the full story on Call Center Management.
Jenne Adds Broadvoice to Partner Portfolio
Story from Business VoIP. Originally posted on February 14, 2022, 10:23 am.
Cloud services broker and distributor Jenne Inc. revealed Broadvoice is joining its partner portfolio. Jenne customers gain access to the Br… Read the full story on Business VoIP.
New Observe.AI Solution Helps Drive Successful Sales Behavior in the Contact Center
Story from Call Center Management. Originally posted on February 14, 2022, 8:49 am.
Could better visibility into your sales process increase sales? It’s a good question, as most organizations have very little insight to thei… Read the full story on Call Center Management.
MessageBird Now Owns Bird.com Domain
Story from Business VoIP. Originally posted on February 11, 2022, 5:36 am.
Amsterdam-based omnichannel communications platform MessageBird finally acquired Bird.com after an auction sale of the domain for $2.5 milli… Read the full story on Business VoIP.
India-Based Call Centers Indicted for Scam Operations
Story from Call Center Management. Originally posted on February 9, 2022, 9:40 am.
The Department of Justice for the Northern District of Georgia announced multiple Indian-based call centers, as well as their directors, hav… Read the full story on Call Center Management.
Korber Transforms Global Contact Center Operations with 3CLogic
Story from Call Center Management. Originally posted on February 9, 2022, 8:46 am.
Contact center solution developer 3CLogic recently revealed K?rber Business Area Pharma, a leading provider of Manufacturing Execution Syste… Read the full story on Call Center Management.
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