What Are the Benefits of Business VoIP?
Story from Business VoIP. Originally posted on July 2, 2019, 7:48 am.
The benefits of VoIP include reduced costs compared to traditional telephony, extra features such as call forwarding to other locations – in… Read the full story on Business VoIP.
Morale Boosting in the Contact Center
Story from Call Center Management. Originally posted on July 2, 2019, 6:13 am.
Call center work isn’t easy even under the best of circumstances. After all, at the core of the job is solving other people’s problems. It c… Read the full story on Call Center Management.
NextOS Nets Product of the Year Award
Story from Business VoIP. Originally posted on July 1, 2019, 8:27 am.
Nextiva announce the NextOS platform earned honors for exceptional innovation, receiving a 2019 Unified Communications Product of the Year A… Read the full story on Business VoIP.
Call Center Performance Management Begins with the Basics
Story from Call Center Management. Originally posted on June 27, 2019, 6:23 am.
In the contact center, performance management is a critical function since it plays a large role in the company’s success or failure. It’s t… Read the full story on Call Center Management.
Why Induction Training Must Be Part of the Onboarding Process
Story from Call Center Management. Originally posted on June 26, 2019, 11:58 am.
Bringing new employees into the workplace can be challenging. In addition to getting the new hire up to speed on policies and standard pract… Read the full story on Call Center Management.
TPx Takes Wraps Off Hybrid UC Solution
Story from Business VoIP. Originally posted on June 25, 2019, 11:25 am.
MSP TPx announced the arrival of UCx SmartVoice, a SIP trunking solution to enables organizations to deploy an advanced communications solut… Read the full story on Business VoIP.
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