Wealthify Transforms Customer Support with Talkdesk CX Cloud
Story from Call Center Management. Originally posted on January 31, 2022, 11:10 am.
Cloud contact center leader Talkdesk recently announced Wealthify, a UK-based digital investment service provider, selected Talkdesk CX Clou… Read the full story on Call Center Management.
HomeCare of New York Chooses Avaya to Improve Customer Experiences
Story from Business VoIP. Originally posted on January 31, 2022, 9:19 am.
Preferred HomeCare of New York, one of the state’s largest healthcare service agencies, recently invested in the Avaya Cloud Office suite to… Read the full story on Business VoIP.
Abzorb and NetSapiens Partner on Public Sector Cloud Communications
Story from Business VoIP. Originally posted on January 28, 2022, 10:53 am.
Cloud communications services for the public sector are often overlooked, but very necessary. To help propel this initiative forward and bri… Read the full story on Business VoIP.
Bandwidth Intros Duet for Genesys
Story from Call Center Management. Originally posted on January 28, 2022, 6:02 am.
Bandwidth unveiled Duet for Genesys, a new offering to support enterprises with legacy telephony infrastructure to quickly integrate complex… Read the full story on Call Center Management.
Piecing Together Proactive Customer Service
Story from Call Center Management. Originally posted on January 27, 2022, 9:04 am.
What is the future of customer service? Is it chatbots? Is it conversational AI? IVR? Is it omnichannel? Yes, yes, yes and yes, but the shif… Read the full story on Call Center Management.
Blameless Simplifies Incident Management With CommsFlow
Story from Business VoIP. Originally posted on January 27, 2022, 5:42 am.
SRE platform provider Blameless recently announced the launch of a new offering designed for engineers, enabling them to easily connect with… Read the full story on Business VoIP.
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