TPx Takes Wraps Off Hybrid UC Solution
Story from Business VoIP. Originally posted on June 25, 2019, 11:25 am.
MSP TPx announced the arrival of UCx SmartVoice, a SIP trunking solution to enables organizations to deploy an advanced communications solut… Read the full story on Business VoIP.
tyntec and Ooredoo Announce SMS Partnership for Indonesian Market
Story from Business VoIP. Originally posted on June 25, 2019, 6:10 am.
In support of market growth in the Middle East and Southeast Asia, cloud communications provider tyntec has announced it has partnered with … Read the full story on Business VoIP.
A Call Center Onboarding Crash Course
Story from Call Center Management. Originally posted on June 21, 2019, 8:51 am.
There’s probably nothing more important when it comes to metrics that determine success in the call center than quality. When a call center … Read the full story on Call Center Management.
Deep Sky Adds SMS with Textmunication Partnership
Story from Business VoIP. Originally posted on June 21, 2019, 6:44 am.
Textmunication announced an agreement to integrate SMS into the Deep Sky VoIP Platform. The cloud communications company has signed a Memora… Read the full story on Business VoIP.
Effective Hiring Includes Thorough Onboarding
Story from Call Center Management. Originally posted on June 20, 2019, 5:18 am.
Turnover in the contact center can be high, as anyone who has ever worked in one or managed one knows. Skilled call center managers can ofte… Read the full story on Call Center Management.
Integrating Communications Critical to CX
Story from Business VoIP. Originally posted on June 19, 2019, 7:53 am.
Recent research indicates that nearly 98 percent of CIOs feel pressured to deliver the customer experience (CX) expected by both internal co… Read the full story on Business VoIP.
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