AudioCodes Adds Microsoft Operator Connect Integration to Live Cloud
Story from Business VoIP. Originally posted on January 10, 2022, 10:35 am.
AudioCodes announced the launch of its Microsoft Operator Connect integration, making it easy for customers to simply access and utilize Mic… Read the full story on Business VoIP.
Waterfield Technologies Buys Speech-Soft, Sets Eyes on Global Expansion
Story from Call Center Management. Originally posted on January 7, 2022, 8:20 am.
Contact centers have experienced drastic transformations over the last two years , as a global pandemic conditions changed the way we work, … Read the full story on Call Center Management.
Intulse Introduces New Video Conferencing Feature, Intulse Meetings
Story from Business VoIP. Originally posted on January 5, 2022, 9:47 am.
In the twenty-first century, and in the age of COVID-19, videoconferencing has become a necessary core of business. With business travel bec… Read the full story on Business VoIP.
What Will The ‘Post Pandemic’ Customer Experience Look Like?
Story from Call Center Management. Originally posted on January 3, 2022, 8:34 am.
What will customer service look like once the global COVID-19 pandemic is over? It’s a reasonable question. Certainly, customers will disreg… Read the full story on Call Center Management.
Eckoh Announces Acquisition of Syntec Holdings
Story from Call Center Management. Originally posted on December 30, 2021, 6:26 am.
Eckoh officially purchased secure payment solutions provider Syntec for ?31 million ($41 million), and will use Syntec’s products and expert… Read the full story on Call Center Management.
The Pandemic is Speeding the Drive to Digitization
Story from Business VoIP. Originally posted on December 29, 2021, 6:07 am.
While many companies were in the midst of digitization projects for their customer support functions as well as remote working before the CO… Read the full story on Business VoIP.
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