Q-nomy Intros Virtual Waiting Room
Story from Call Center Management. Originally posted on December 21, 2021, 3:32 am.
Business software solution company Q-nomy recently revealed a new virtual lobby application for contact center and customer service operatio… Read the full story on Call Center Management.
net2phone Announces Strategic Partnership with Avant
Story from Business VoIP. Originally posted on December 21, 2021, 3:23 am.
Cloud communications provider net2phone recently revealed a new strategic partnership with IT platform and advisory service company, Avant. … Read the full story on Business VoIP.
During a Global Pandemic, Which Call Center Metrics Are the Most Important?
Story from Call Center Management. Originally posted on December 15, 2021, 8:43 am.
In 2020, many call centers management teams decide to make a major shift in their operations. Although many call centers were already consid… Read the full story on Call Center Management.
Cloopen Enters Agreement to Acquire Zhuge
Story from Business VoIP. Originally posted on December 14, 2021, 1:14 am.
Chinese cloud communications solutions company, Cloopen Group Holding Limited (Cloopen) recently announced it entered into an agreement to a… Read the full story on Business VoIP.
BT Group Hiring 150 Agents for Refurbished Contact Center
Story from Call Center Management. Originally posted on December 13, 2021, 8:42 am.
According to a recent article by Independent, BT Group revealed plans to hire 150 new contact center agents to support its New Castle contac… Read the full story on Call Center Management.
Alianza Introduces Cloud-based POTS Replacement Solution
Story from Business VoIP. Originally posted on December 12, 2021, 6:00 pm.
Progress often means replacing legacy technologies. While many of us rely on voice over IP for telecommunications, the truth is there are st… Read the full story on Business VoIP.
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