TTEC Holdings Introduces Jump Start Calculator to Help Digitize the Customer Journey
Story from Call Center Management. Originally posted on December 7, 2021, 8:02 am.
To help companies make the best choices when they embark on digital reinvention, TTEC Holdings, Inc., a provider of customer care services a… Read the full story on Call Center Management.
NICE President Speculates Spike In Contact Center Investments in 2022
Story from Call Center Management. Originally posted on December 6, 2021, 11:33 am.
According to a recent article by John O’Hara, President of EMEA at NICE Systems, 2022 will mark a critical turning point for investing in co… Read the full story on Call Center Management.
Rotherham Council Transforms Customer Operations With 8×8 XCaaS
Story from Business VoIP. Originally posted on December 6, 2021, 11:07 am.
Members of the Rotherham Metropolitan Borough Council recently decided to shift away from existing legacy communications infrastructure by i… Read the full story on Business VoIP.
Businesses Are Innovating in the Post Pandemic Economy Thanks to CPaaS
Story from Business VoIP. Originally posted on December 3, 2021, 10:30 am.
If there’s one positive outcome for the business world resulting from the pandemic, it’s that businesses are now embracing digital technolog… Read the full story on Business VoIP.
NICE Offers AI, Smart Quality Management for Japanese BPO
Story from Call Center Management. Originally posted on December 3, 2021, 9:16 am.
NTT Marketing ACT, one of the largest business process outsourcers (BPO) in Japan, has announced it will utilize NICE Nexidia and Enlighten … Read the full story on Call Center Management.
8×8 ‘Fuze-ing’ Future of Work Together
Story from Business VoIP. Originally posted on December 1, 2021, 11:22 am.
Today, 8X8 announced a definitive agreement to purchase enterprise cloud-based communications provider Fuze for roughly $250 million in stoc… Read the full story on Business VoIP.
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