New Amazon Scam Phishes Victims with Call Center and Legitimate Amazon Pages
Story from Call Center Management. Originally posted on November 9, 2021, 9:48 am.
Beginning in October of 2021, cyber security experts noted incidences of a new type of attack in which fraudsters “spoof” a typical Amazon o… Read the full story on Call Center Management.
Coinbase Aims to Revamp Customer Service with Agara Acquisition
Story from Call Center Management. Originally posted on November 9, 2021, 5:03 am.
Coinbase acquired AI-startup Agara to help improve phone-based customer service through automation and machine learning…. Read the full story on Call Center Management.
Smarsh Unveils New Communications Intelligence Platform
Story from Business VoIP. Originally posted on November 9, 2021, 4:32 am.
Smarsh launched a new cloud-native, AI-enhanced platform designed to help enterprises with strict regulatory requirements to easily manage c… Read the full story on Business VoIP.
Texas ISD Expands Capabilities; Reduces Cost with Lingo Cloud/UC Platform
Story from Business VoIP. Originally posted on November 8, 2021, 9:24 am.
Itasca ISD, a public independent school district (K-12) with more than 100 employees and more than 600 students in Itasca, Texas, was lookin… Read the full story on Business VoIP.
Denver Emergency Call Centers Struggle with Occupancy and Vacancy
Story from Call Center Management. Originally posted on November 5, 2021, 8:38 am.
Occupancy is one of the most important metrics in the call center today. Generally defined, it’s how busy a call center’s agents are. It’s c… Read the full story on Call Center Management.
Taylor Reach Selected for Remote Contact Center Training
Story from Call Center Management. Originally posted on November 5, 2021, 5:05 am.
Taylor Reach has been recruited by an unnamed US county government agency to provide management training for its remote/hybrid contact cente… Read the full story on Call Center Management.
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