Amazon Connect Introduces New Capabilities
Story from Call Center Management. Originally posted on September 27, 2021, 10:53 am.
Amazon has announced three new capabilities for the Connect contact center solution, offering users advanced digital features for maintainin… Read the full story on Call Center Management.
Global Furniture Group Deploys Kandy UCaaS Solution
Story from Business VoIP. Originally posted on September 27, 2021, 9:45 am.
Kandy Communications, a division of American Virtual Cloud Technologies focusing on Kandy Communications, a division of American Virtual Clo… Read the full story on Business VoIP.
ClearlyIP Intros Next Generation IP Phones
Story from Business VoIP. Originally posted on September 27, 2021, 9:27 am.
Today, ClearlyIP announces the arrival of the second generation of ClearlyIP CIP Deskphones, developed to work seamlessly with any SIP-based… Read the full story on Business VoIP.
Canada’s VoIP.ms Falls Victim to DDoS Cyber Attack
Story from Business VoIP. Originally posted on September 23, 2021, 5:19 am.
VOIP.ms, a Canadian telephony service provider, recently revealed that it has been hit by a DDoS cyber attack, causing massive headaches for… Read the full story on Business VoIP.
Verint Releases Report Ranking Health Insurers Customer Satisfaction Scores
Story from Call Center Management. Originally posted on September 22, 2021, 5:27 am.
A recent study conducted by Verint measured the customer satisfaction (CSAT) scores for the nation’s top 25 health insurers. “The Verint Exp… Read the full story on Call Center Management.
SCOTUS Decision on TCPA Doesn’t Let Marketers Off the Hook
Story from Call Center Management. Originally posted on September 21, 2021, 11:32 am.
In an effort to address the ever-growing number of telephone marketing calls, Congress enacted the Telephone Consumer Protection Act (TCPA) … Read the full story on Call Center Management.
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