Dialpad Answers EMEA Cloud Communications Demand
Story from Business VoIP. Originally posted on May 20, 2019, 11:05 am.
To claim its stake in the market and set-up a permanent place for channel partners to call home, Dialpad has announced the opening of a new … Read the full story on Business VoIP.
8×8 Names Armer New CISO
Story from Business VoIP. Originally posted on May 20, 2019, 9:25 am.
Recently, 8×8 unveiled the appointment of Michael Armer to the role of Vice President and Chief Information Security Officer. In addition, t… Read the full story on Business VoIP.
Technology Makes Monitoring Every Call Possible
Story from Call Center Management. Originally posted on May 17, 2019, 2:00 am.
Customers by now are accustomed to messages that their calls may be monitored. Most people who work in the customer support industry know, h… Read the full story on Call Center Management.
Enghouse Augments Arsenal with Vidyo Acquisition
Story from Business VoIP. Originally posted on May 16, 2019, 7:14 am.
Enghouse Systems Limited announced the purchase of Vidyo, Inc. The enterprise-class video software solution provider garnered a $40 million … Read the full story on Business VoIP.
The Next-Gen Call Center Will Be Driven By Humans Using AI
Story from Call Center Management. Originally posted on May 16, 2019, 5:16 am.
AI should be implemented in the call center as part of a comprehensive strategy to aid all aspects of the organization. As contact centers t… Read the full story on Call Center Management.
Verint Offers AI Blueprint
Story from Call Center Management. Originally posted on May 10, 2019, 6:15 am.
Recently Verint announced its AI Blueprint to aid enterprises endeavor into AI. AI Blueprint promises to analyze conversational data and off… Read the full story on Call Center Management.
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