IBM Adds New Features to Watson Assistant for Call Centers
Story from Call Center Management. Originally posted on September 14, 2021, 11:49 am.
Automation in the call center is critical technology for smooth operations. Most callers don’t need a live agent, as their calls are routine… Read the full story on Call Center Management.
InMoment Announces Finalization of Lexalytics Acquisition
Story from Call Center Management. Originally posted on September 13, 2021, 10:13 am.
Data analytics solutions provider Lexalytics has been purchased by InMoment after completing the necessary requirements for approval…. Read the full story on Call Center Management.
net2phone Reveals New Phone App for Microsoft Teams
Story from Business VoIP. Originally posted on September 13, 2021, 10:08 am.
net2phone has announced a new affordable application designed for Microsoft Teams, allowing users to better manage call services through the… Read the full story on Business VoIP.
Allied First Bank Chooses Finn AI Chatbots for Better Customer Experiences
Story from Call Center Management. Originally posted on September 10, 2021, 11:48 am.
Allied First Bancorp, a full-service bank in Oswego, Illinois which provides financial services to customers nationwide, has announced a new… Read the full story on Call Center Management.
ClearlyIP Unveils Cloud Device Manager
Story from Business VoIP. Originally posted on September 10, 2021, 10:54 am.
ClearlyIP announced Cloud Device Manager (CDM), empowering system administrators with the control to securely provision endpoint devices rem… Read the full story on Business VoIP.
Bluefin Granted Patent for ShieldConex Data Security Technology
Story from Call Center Management. Originally posted on September 9, 2021, 10:01 am.
In films and documentaries of the past, bank robbers wore black, carried revolvers and entered the bank wearing a mask and a menacing demean… Read the full story on Call Center Management.
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