Texas Court Finds 3 Guilty In Call Center Fraud Operation
Story from Call Center Management. Originally posted on August 31, 2021, 12:27 pm.
Three individuals have pleaded guilty to running illegal call center operations that stole millions from unsuspecting elderly victims…. Read the full story on Call Center Management.
OTG Consulting Now Offering Crexendo VIP Platform
Story from Business VoIP. Originally posted on August 30, 2021, 9:27 am.
OTG Consulting will now offer Crexendo’s VIP Platform through the company’s Channel Sales Consultants and Technology Advisors network…. Read the full story on Business VoIP.
Mavenir Announces Telestax Acquisition
Story from Business VoIP. Originally posted on August 27, 2021, 10:55 am.
Messaging monetization solution provider Mavenir recently revealed the purchase of Telestax Inc, an Austin-based CPaaS enablement company fo… Read the full story on Business VoIP.
A Few Key Ways to Improve the Contact Center Customer Experience
Story from Call Center Management. Originally posted on August 27, 2021, 8:25 am.
Phone calls remain a primary way for businesses to interact with their customers, even in the age of omni-channel communications. By impleme… Read the full story on Call Center Management.
AI Search Company Yext Launches on Salesforce AppExchange
Story from Call Center Management. Originally posted on August 26, 2021, 8:14 am.
Yext announced it has launched Yext AI Search on Salesforce AppExchange to help companies improve the customer support experience for both a… Read the full story on Call Center Management.
Edify Huddle CX v4.0 Brings Enhanced Customer Interactions
Story from Call Center Management. Originally posted on August 23, 2021, 9:46 am.
Edify’s latest version of the Huddle CX solution offers service agents new resources for enhancing customer journeys from every angle…. Read the full story on Call Center Management.
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