Edify Huddle CX v4.0 Brings Enhanced Customer Interactions
Story from Call Center Management. Originally posted on August 23, 2021, 9:46 am.
Edify’s latest version of the Huddle CX solution offers service agents new resources for enhancing customer journeys from every angle…. Read the full story on Call Center Management.
Dialpad Brings Modern Communications Services to Law Firms
Story from Business VoIP. Originally posted on August 23, 2021, 8:16 am.
Dialpad and Clio have created a new integration that brings advanced, cloud-based communications services to the legal sector…. Read the full story on Business VoIP.
The Role of Marketing Transforming to Align with Customer Expectations
Story from Call Center Management. Originally posted on August 19, 2021, 7:13 am.
The COVID-19 pandemic has changed consumer behavior and expectations, which is driving changes in marketing strategy and tactics. The new St… Read the full story on Call Center Management.
Remote Apple Call Center Workers Complain About Plans for AI Video and Audio Monitoring
Story from Call Center Management. Originally posted on August 19, 2021, 6:22 am.
Remote workers at Apple call center contractor Teleperformance in Colombia have complained about the company’s plan to install AI-powered ca… Read the full story on Call Center Management.
Infobird’s New WeChat Solution Highlights Growing Value of Customer Retention
Story from Call Center Management. Originally posted on August 18, 2021, 9:12 am.
InfoBird recently announced the release of WeChat Call Center, offering business solutions that focus on forming better relationships with c… Read the full story on Call Center Management.
Avature Chooses Dublin-based DIDWW’s Cloud PBX Phone System
Story from Business VoIP. Originally posted on August 17, 2021, 8:03 am.
Dublin, Ireland-based DIDWW is a supplier of IP-based communications and SIP trunking services that delivers inbound and outbound communicat… Read the full story on Business VoIP.
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