Avature Chooses Dublin-based DIDWW’s Cloud PBX Phone System
Story from Business VoIP. Originally posted on August 17, 2021, 8:03 am.
Dublin, Ireland-based DIDWW is a supplier of IP-based communications and SIP trunking services that delivers inbound and outbound communicat… Read the full story on Business VoIP.
8×8 Puts Pressure On Competition with New Uptime Agreement
Story from Business VoIP. Originally posted on August 17, 2021, 5:53 am.
8×8 now offers business customers a 99.999% global uptime agreement, further supporting the fast growing remote and hybrid workforce…. Read the full story on Business VoIP.
Amazon to Prevent Fraudulent Work Activity with Monitoring Software
Story from Call Center Management. Originally posted on August 13, 2021, 12:03 pm.
Global online shopping powerhouse Amazon recently revealed it is contemplating plans to deploy software that will monitor the keystrokes and… Read the full story on Call Center Management.
Can Remote Call Center Workers Be Forced to Accept Video Surveillance in their Homes?
Story from Call Center Management. Originally posted on August 13, 2021, 8:34 am.
As the COVID-19 pandemic has progressed – seemingly with few signs of letting up – customers’ need for support has escalated. Customers who … Read the full story on Call Center Management.
Kansas Department of Labor Announces Call Center Investments
Story from Call Center Management. Originally posted on August 13, 2021, 8:21 am.
In the state of Kansas, they are ramping up efforts to help citizens who are looking to get back out into the field by adding $11 million in… Read the full story on Call Center Management.
Verint Acquires Conversocial; Aims to Accelerate Digital-First Customer Engagement
Story from Call Center Management. Originally posted on August 11, 2021, 9:18 am.
Verint announced the acquisition of Conversocial to compliment The Customer Engagement Company robust portfolio with one-to-one personalized… Read the full story on Call Center Management.
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