WE OfficeSuite UC Now Amazon Certified
Story from Business VoIP. Originally posted on April 11, 2019, 7:46 am.
This week, Windstream Enterprise (WE) announced that its OfficeSuite UC skill is now certified by Amazon and published live for the Alexa. T… Read the full story on Business VoIP.
A Strategy to Put Advanced Analytics Data to Use
Story from Call Center Management. Originally posted on April 11, 2019, 2:00 am.
The business world is mad for analytics and contact centers should be the foremost recipient of the knowledge. Once upon a time, performance… Read the full story on Call Center Management.
Oakland A’s Announce Official Business Communications Partner
Story from Business VoIP. Originally posted on April 10, 2019, 12:34 pm.
The Oakland Athletics announced the selection of RingCentral as the organization’s official business communications partner, which will resu… Read the full story on Business VoIP.
Marrying Technology and Workforce Management in the Call Center
Story from Call Center Management. Originally posted on April 10, 2019, 7:43 am.
Technology tools in the call center are only as effective as the people using and managing them. A comprehensive approach to contact center … Read the full story on Call Center Management.
Measuring Inbound Call Center Success
Story from Call Center Management. Originally posted on April 5, 2019, 9:29 am.
Inbound call center managers need to understand all the key metrics for success to ensure efficiency, profitability and customer retention…. Read the full story on Call Center Management.
Nextiva Business Communications Platform Awarded by Frost & Sullivan
Story from Business VoIP. Originally posted on April 5, 2019, 8:56 am.
Nextiva has been awarded by Frost & Sullivan for its solutions, service and leadership in the business communications sector…. Read the full story on Business VoIP.
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