RingCentral Expands Operations in Australia

Story from Business VoIP. Originally posted on March 9, 2021, 11:13 am.

The company’s world recently got a bit larger with the announcement of the availability of RingCentral Video and RingCentral Rooms in Austra… Read the full story on Business VoIP.


Kansas Department of Labor Plans Call Center Expansion to Support Failed Unemployment System

Story from Call Center Management. Originally posted on March 9, 2021, 1:00 am.

Due to high call volume and increasing fraud, the Kansas department of labor will be expanding its call center staff to help process the req… Read the full story on Call Center Management.


Forrester Study Outlines Positive Economic Impacts of CX Investment

Story from Call Center Management. Originally posted on March 8, 2021, 8:26 am.

A study by Forrester Research found that [24]7.ai Engagement Cloud helped businesses cut business costs significantly, while also improving … Read the full story on Call Center Management.


StarTele Logic Joins African Communications Market, Expands to Angola

Story from Call Center Management. Originally posted on March 5, 2021, 8:53 am.

StarTele Logic has collaborated with Ucall, Angola for a customized contact center platform…. Read the full story on Call Center Management.


Nextiva Extends Reach with D&H Distributing Deal

Story from Business VoIP. Originally posted on March 5, 2021, 8:37 am.

In a move that extends channel presence, Nextiva partners with D&H Distributing, gaining access to a robust reseller network, ready to assis… Read the full story on Business VoIP.


Telchemy Unveils Latest Edition of SQmediator

Story from Business VoIP. Originally posted on March 5, 2021, 6:07 am.

Telchemy has announced version 3.7 of their popular SQmediator analyticS suite…. Read the full story on Business VoIP.


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