SMS Concierge Enables Instant Customer Service to Ivrnet Central
Story from Business VoIP. Originally posted on January 4, 2021, 10:52 am.
Ivrnet adds new SMS features to the Ivrnet Central Service, which helps manage customer service tasks…. Read the full story on Business VoIP.
Enghouse Striving for New Heights with Altitude Acquisition
Story from Call Center Management. Originally posted on December 31, 2020, 10:22 am.
Enghouse announced the acquisition of Lisbon-based omnichannel contact center solution provider Altitude Software. The purchase provides Eng… Read the full story on Call Center Management.
The Rise of Zoom, Interrupted by Spying Allegations
Story from Business VoIP. Originally posted on December 30, 2020, 6:38 am.
Growth often comes with growing pains, and Zoom is currently embroiled in an international headache that involves espionage, counterintellig… Read the full story on Business VoIP.
Retailers Turn to Texting for Simpler, More Personalized Marketing
Story from Call Center Management. Originally posted on December 30, 2020, 6:13 am.
Retail companies are beginning to move away from emailing customers and switching to SMS, which allows direct connection at a much lower cos… Read the full story on Call Center Management.
Sangoma Joins Growing List of Ransomware Victims
Story from Business VoIP. Originally posted on December 28, 2020, 11:53 am.
Canadian-based business communications provider Sangoma announced ransomware was used to collect 26 gigabytes of data, which hackers then at… Read the full story on Business VoIP.
Dutch Call Center Solutions Company ContactMakers Chooses Radisys for VoIP Foundation
Story from Business VoIP. Originally posted on December 22, 2020, 6:54 am.
ContactMakers, a Netherlands-based provider of call center software, is putting call center solutions and business telephony into one soluti… Read the full story on Business VoIP.
0 Comments