Verint Unveils Enhanced Compliance for Financial Institutions
Story from Call Center Management. Originally posted on March 26, 2019, 8:33 am.
CGS announced it is the newest member of Verint Systems Inc. financial compliance partner program. The program enables financial institution… Read the full story on Call Center Management.
Avaya Gearing Up to Go Private Once Again?
Story from Business VoIP. Originally posted on March 26, 2019, 6:27 am.
Rumors of a private equity buyout have driven up Avaya’s stock price and created speculation about whether it will go private once again…. Read the full story on Business VoIP.
Consider Boosting Agent Performance with Monthly Challenges
Story from Call Center Management. Originally posted on March 25, 2019, 11:49 am.
It’s a challenge to most contact center managers to keep performance standards high. Even if you do all the right things – adopt an effectiv… Read the full story on Call Center Management.
Lead Agents into Quality Assurance, Don’t Drive Them
Story from Call Center Management. Originally posted on March 21, 2019, 4:31 am.
Quality assurance is one of the core duties of call center management. It’s a fairly abstract concept, however, and many companies struggle … Read the full story on Call Center Management.
Resisting Calls for Too Much Cost-Cutting in the Contact Center
Story from Call Center Management. Originally posted on March 20, 2019, 1:06 pm.
Call center managers are under pressure from all sides today. They’ve been asked to improve customer loyalty and the customer experience. Th… Read the full story on Call Center Management.
Voxbone Reveals Enterprise-Grade Communications Platform
Story from Business VoIP. Originally posted on March 20, 2019, 11:11 am.
CaaS (Communications-as-a-Service) provider Voxbone announced the launch of its enterprise-grade communications platform, a solution crafted… Read the full story on Business VoIP.
0 Comments