With the COVID Pandemic, Call Center Fraud Is on the Rise
Story from Call Center Management. Originally posted on December 1, 2020, 4:12 am.
Fraudsters are using new and updated versions of old scams to leverage the uncertainty surrounding COVID-19 community response, as well as o… Read the full story on Call Center Management.
Servion Global Solutions Partners with Jacada for Customer Service Automation
Story from Call Center Management. Originally posted on November 25, 2020, 5:39 am.
Today’s contact center is under more pressure than ever to deliver excellent customer experiences. With a global pandemic and digital channe… Read the full story on Call Center Management.
Zoom and Lumen Advance Partnership with Combined Solution
Story from Business VoIP. Originally posted on November 25, 2020, 4:47 am.
If there is such a thing as the “Technology Partner of the Year,” video conferencing platform Zoom might be it. As education, healthcare and… Read the full story on Business VoIP.
Fisher & Paykel Picks Vonage for Global Customer Support
Story from Business VoIP. Originally posted on November 24, 2020, 6:21 am.
For global appliance manufacturer Fisher & Paykel, the need grew for self-service options and better communications options for its customer… Read the full story on Business VoIP.
Canadian Company OnX Launches UCaaS Built on Cisco Platforms
Story from Business VoIP. Originally posted on November 19, 2020, 9:47 am.
OnX Canada announced a new unified communications-as-a-service offering powered by a combination of Cisco BroadWorks and Cisco Webex. Cisco … Read the full story on Business VoIP.
8×8 Takes Strong Position in 2020 Gartner Magic Quadrant for CCaaS
Story from Call Center Management. Originally posted on November 18, 2020, 11:57 am.
Cloud communications platform provider 8×8 is well known for its ability to transform the way businesses communicate and how workforces coll… Read the full story on Call Center Management.
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