Facebook Announces Updates to Messenger API to Support Instagram Messaging
Story from Call Center Management. Originally posted on October 30, 2020, 5:39 am.
Facebook noted that over the last year, total daily conversations between people and businesses on Messenger and Instagram grew over 40 perc… Read the full story on Call Center Management.
Airtel Launches Airtel IQ, Cloud Omni-Channel Communications Platform
Story from Business VoIP. Originally posted on October 29, 2020, 12:42 pm.
Customers are demanding more personalized, secure, and innovative capabilities from the companies they do business with.India-based telecomm… Read the full story on Business VoIP.
Avtex Announces Aria Acquisition
Story from Call Center Management. Originally posted on October 28, 2020, 9:31 am.
Following its north star of “fueling exceptional customer experiences,” Avtex announced the acquisition of Calgary-based contact center and … Read the full story on Call Center Management.
OpenText Introduces Platform for Custom Information Management Solutions
Story from Business VoIP. Originally posted on October 28, 2020, 9:06 am.
Information management system collect and manage data that is stored in a variety of formats and makes it accessible to the people who need … Read the full story on Business VoIP.
Scorebuddy Combines LMS and Quality Management in a Single Platform
Story from Call Center Management. Originally posted on October 21, 2020, 6:05 am.
Scorebuddy, a contact center quality assurance solution provider based in Dublin, Ireland, recently announced that it has released a new ver… Read the full story on Call Center Management.
Asterisk 18 Announced Ahead of AstriCon
Story from Business VoIP. Originally posted on October 20, 2020, 10:58 am.
This week, AstriCon kicks off, running virtually October 21 and 22, but, before the 17th iteration of the annual Asterisk user group confere… Read the full story on Business VoIP.
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