Twilio to Purchase Segment to Break Down Data Silos for Better Customer Engagement
Story from Business VoIP. Originally posted on October 13, 2020, 5:32 am.
Twilio announced that it has entered into a definitive agreement to acquire Segment for approximately $3.2 billion in Twilio Class A common … Read the full story on Business VoIP.
2020 CRM Industry Leader Awards Honor Verint
Story from Call Center Management. Originally posted on October 12, 2020, 11:51 am.
Verint announced honors in two categories of the 2020 CRM Industry Leader Awards by CRM Magazine. The Customer Engagement Company earned awa… Read the full story on Call Center Management.
QVC to Sell or Lease Virginia Call Center and Make Work-from-Home Permanent
Story from Call Center Management. Originally posted on October 8, 2020, 6:41 am.
QVC, the television-based home-shopping retailer, recently announced that it has put its 52,911-square-foot Chesapeake, Virginia call center… Read the full story on Call Center Management.
Blue Prism Service Assist Delivers AI & Automation
Story from Call Center Management. Originally posted on October 7, 2020, 10:35 am.
Today, Blue Prism announced Blue Prism Service Assist, a service that promises improved average call handling times (AHT), enhanced first ca… Read the full story on Call Center Management.
Intelisys Now Platinum Partner in 8×8 Open Channel Program
Story from Business VoIP. Originally posted on October 7, 2020, 7:54 am.
Intelisys, a ScanSource company and technology Services Distributor, provides telecommunications network and cloud services in the channel. … Read the full story on Business VoIP.
SpeechLogix and CounterPath Team Up for Better Agent Performance in the Call Center
Story from Call Center Management. Originally posted on October 7, 2020, 7:41 am.
Improving agent performance and boosting efficiency has long been the goal of call center managers. When agents work more productively and h… Read the full story on Call Center Management.
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