Patton’s VoIP Services Pass Interoperability Testing with New SIP Offerings from Deutsche Telekom
Story from Business VoIP. Originally posted on September 8, 2020, 5:25 am.
US-based telecom manufacturer Patton Electronics has announced the successful completion of interoperability testing between its SmartNode V… Read the full story on Business VoIP.
Vidyard Expands Mobile Video Solution for Android and Microsoft Edge Users
Story from Business VoIP. Originally posted on September 3, 2020, 8:19 am.
Vidyard, a provider of video collaboration and communication tools, has expanded its mobile offerings with integrations for Android and Micr… Read the full story on Business VoIP.
Too Few Companies Are Achieving True Omnichannel Customer Support
Story from Call Center Management. Originally posted on September 3, 2020, 8:13 am.
While most companies understand the need for an omnichannel customer support experience, far fewer are able to put it into practice. In a re… Read the full story on Call Center Management.
Insurance Agency Shifts to Remote Work with 8×8 Cloud Communications
Story from Business VoIP. Originally posted on August 27, 2020, 8:55 am.
Correll Insurance Group, a growing independent agent in South Carolina, is one of the recent businesses to leap to remote operations…. Read the full story on Business VoIP.
PelicanCorp and Pass Word Team on Wyoming 811 Call Before You Dig Program
Story from Call Center Management. Originally posted on August 27, 2020, 8:28 am.
PelicanCorp’s OneCall Access solution will be used in tandem with technology from Pass Word Inc. to upgrade Wyoming’s 811 Call Before You Di… Read the full story on Call Center Management.
Getting Call Center Management Right from the Start
Story from Call Center Management. Originally posted on August 25, 2020, 12:57 pm.
Covid-19 is dramatically changing the contact centre landscape as we know it. So, what critical disciplines and tools are the very foundatio… Read the full story on Call Center Management.
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