IPFone Boosts Communications Delivery During COVID-19 with Help from Ribbon Communications
Story from Business VoIP. Originally posted on July 21, 2020, 5:21 am.
In the era of COVID-19 and forced shutdowns that happened globally, many businesses had to quickly move operations remotely to survive. With… Read the full story on Business VoIP.
Colorado Call Center Using Virtual Assistant for Unemployment Support Line
Story from Call Center Management. Originally posted on July 20, 2020, 6:29 am.
Virtual call center agents have been used to help companies expand their hours, offer additional support and decrease overhead. They’re also… Read the full story on Call Center Management.
Comings and Goings: Vonage Makes Board of Directors Appointment
Story from Business VoIP. Originally posted on July 16, 2020, 11:54 am.
Today, Vonage announced the appointment of Tien Tzuo to the Board of Directors as an independent director. In adding Tzuo to the board, Vona… Read the full story on Business VoIP.
Verizon Pilots Google Cloud’s Contact Center AI Solution
Story from Call Center Management. Originally posted on July 15, 2020, 9:40 am.
Verizon is piloting Google Cloud’s Contact Center AI solution to improve customer service. The offering uses machine learning and natural la… Read the full story on Call Center Management.
Mexico City Deploys Avaya Solution for COVID-19 Contact Tracing
Story from Call Center Management. Originally posted on July 13, 2020, 9:14 am.
In Mexico, the government of Mexico City and its Digital Agency for Public Innovation have implemented a strategy they’re calling the “Detec… Read the full story on Call Center Management.
MaxoTel Brings VoIP to Australia with Help from Grandstream
Story from Business VoIP. Originally posted on July 13, 2020, 2:00 am.
In Australia, Maxo Telecommunications, an ITSP and hosted phone system solutions provider is working to help resellers gain access to high-q… Read the full story on Business VoIP.
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