Verint Innovates, Industry Takes Notice
Story from Call Center Management. Originally posted on June 5, 2020, 8:45 am.
In recent weeks, Verint received two Business Intelligence Group 2020 Excellence in Customer Service Awards, a CUSTOMER Magazine 2020 Produc… Read the full story on Call Center Management.
Wisconsin Tapping Call Center Outsourcers and New Hires to Clear Unemployment Bottlenecks
Story from Call Center Management. Originally posted on June 4, 2020, 10:28 am.
Across the United States, nearly three million people filed unemployment claims in mid-May, bringing the total two-month tally to more than … Read the full story on Call Center Management.
BAI Communications Australia Announces New COO
Story from Business VoIP. Originally posted on June 4, 2020, 7:38 am.
In Australia, BAI is one of the largest neutral host broadcast and telecommunications service providers, operating one of the most extensive… Read the full story on Business VoIP.
Frontier Shifts Focus to Hurricane Season
Story from Business VoIP. Originally posted on June 2, 2020, 9:46 am.
Phone and Internet provider Frontier Communications is reminding companies to prepare for an Atlantic hurricane season which the National We… Read the full story on Business VoIP.
Sytel Launches Global Compliance Engine for Call Centers
Story from Call Center Management. Originally posted on May 29, 2020, 8:48 am.
In today’s uncertain times, with a global pandemic, growing job losses, and business shutdowns, the number of contract changes and cancellat… Read the full story on Call Center Management.
Vonage Contact Center Lets Onecom Rapidly Adapt to COVID-19 Teleworking
Story from Business VoIP. Originally posted on May 28, 2020, 12:52 pm.
Over the past 2-3 months, countless businesses have struggled to maintain operational continuity as they have been forced to rapidly move to… Read the full story on Business VoIP.
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