Doctolib Delivering Telehealth Service Via Vonage Video API
Story from Business VoIP. Originally posted on April 14, 2020, 1:29 pm.
French-based provider of consultation management software Doctolib is enabling its telehealth service via Vonage Video APIs…. Read the full story on Business VoIP.
Google Launches COVID-19-Specific AI Virtual Agent for Call Centers
Story from Call Center Management. Originally posted on April 14, 2020, 9:05 am.
Google announced the addition of the Rapid Response Virtual Agent in the Google Cloud. The Rapid Response Virtual Agent will allow call cent… Read the full story on Call Center Management.
Five9 Helping Ensure Customer Service Continuity During COVID-19 Teleworking Mandates
Story from Call Center Management. Originally posted on April 9, 2020, 11:29 am.
Five9 is enabling businesses to quickly adopt teleworking strategies with its cloud contact center and Verint’s WFM solution…. Read the full story on Call Center Management.
NFON AG Develops Two-Factor Authentication for At-Risk Yealink Phones
Story from Business VoIP. Originally posted on April 9, 2020, 6:09 am.
Chinese VoIP phone maker Yealink is a favorite choice for providers of cloud telephony services, making it a market leader in the field. VTr… Read the full story on Business VoIP.
Jacada Offers Free Customer Service Automation Solutions During COVID-19 Pandemic
Story from Call Center Management. Originally posted on April 8, 2020, 10:33 am.
Remote working is at an all-time high. In the call center, agents working from home are still expected to continue to deliver optimal care f… Read the full story on Call Center Management.
Genesys Reacts to COVID-19 with ‘Rapid Response’
Story from Business VoIP. Originally posted on April 7, 2020, 8:54 am.
Genesys announced Rapid Response, an offer that promises free access to Genesys Cloud, with accelerated cloud contact center deployment…. Read the full story on Business VoIP.
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