Giving Your Contact Center Operations a Health Checkup
Story from Call Center Management. Originally posted on February 15, 2019, 1:00 am.
The best way to ensure your contact center is doing as well as you think is to compare your performance in certain KPIs to those of other co… Read the full story on Call Center Management.
Are ‘Ghost Calls’ Haunting Your Contact Center?
Story from Call Center Management. Originally posted on February 14, 2019, 10:49 am.
It’s months past Halloween, but many contact centers are experiencing an uptick in the number of “ghost calls” they’re fielding. You know th… Read the full story on Call Center Management.
InstaMed Unveils VoIP Protection
Story from Business VoIP. Originally posted on February 12, 2019, 7:10 am.
InstaMed unveiled the release of InstMed VoIP Protection, which provides for a secure and customer-centric payment experience ensuring both … Read the full story on Business VoIP.
Alloys Partners with Grandstream to Offer VoIP Solutions in Australia
Story from Business VoIP. Originally posted on February 12, 2019, 4:58 am.
VoIP solutions provider Grandstream has been wildly successful for just about two decades now offering business user’s high quality VoIP ser… Read the full story on Business VoIP.
Building a Total Quality Management Strategy in the Contact Center
Story from Call Center Management. Originally posted on February 8, 2019, 8:17 am.
Most contact centers have a quality management (QM) plan of some sort. Whether it’s enforced or not, it exists, even if it’s only in a memo … Read the full story on Call Center Management.
Improving the Call Center Culture Has Huge Benefits
Story from Call Center Management. Originally posted on February 8, 2019, 4:24 am.
For years, the call center industry was plagued by high turnover rates and agent burnout. That’s because the focus on keeping customers happ… Read the full story on Call Center Management.
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