DMG Names Verint WFO Market Leader
Story from Call Center Management. Originally posted on March 2, 2020, 10:57 am.
Verint announced that for the 13th consecutive year, DMG Consulting’s 2019/2020 Workforce Optimization Product and Market Report named The C… Read the full story on Call Center Management.
Patton Releases SmartNode Series of VoIP Gateways
Story from Business VoIP. Originally posted on February 28, 2020, 4:57 am.
Patton has released the first generation of its SmartNode series of VoIP Gateways. The scalable offerings are designed to bridge the gap bet… Read the full story on Business VoIP.
Telestax Adds Call Queuing Capabilities to Restcomm Platform
Story from Call Center Management. Originally posted on February 28, 2020, 4:53 am.
Telestax, an Austin, Texas-based CPaaS enablement and application provider, has added a feature that’s likely to be attractive to the call c… Read the full story on Call Center Management.
In the C-Suite, Who’s Looking Out for the Customers?
Story from Call Center Management. Originally posted on February 25, 2020, 4:27 am.
In most organizations, the main operations are overseen by a chief. The chief financial officer oversees the bottom line. The chief technolo… Read the full story on Call Center Management.
Tritium Picks RingCentral Australia for Digital Transformation
Story from Business VoIP. Originally posted on February 25, 2020, 4:03 am.
Australian tech company Tritium recently took a leap into the modern communications world with the help of RingCentral Australia. The design… Read the full story on Business VoIP.
Avaya Brings Google Cloud AI-Powered Avaya IX Contact Center to Australia
Story from Call Center Management. Originally posted on February 21, 2020, 10:54 am.
While we may think of artificial intelligence (AI) in customer support as robots relaying information over the phone to frustrated customers… Read the full story on Call Center Management.
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