How to Be an Effective Contact Center Manager
Story from Call Center Management. Originally posted on January 11, 2019, 9:44 am.
Being a call center manager is no easy task. People in this position typically do agent recruiting, hiring, and onboarding. Managers coach, … Read the full story on Call Center Management.
How to Be an Effective Contact Center Manager
Story from Call Center Management. Originally posted on January 11, 2019, 7:38 am.
Being a call center manager is no easy task. People in this position typically do agent recruiting, hiring, and onboarding. Managers coach, … Read the full story on Call Center Management.
Nextiva Touts Continued Growth
Story from Business VoIP. Originally posted on January 10, 2019, 11:38 am.
Today, Nextiva announced the hiring of its 1,000th employee. The milestone means much to the cloud communications provider, as it is another… Read the full story on Business VoIP.
WFM Helps Contact Center Managers Make It Work
Story from Call Center Management. Originally posted on January 4, 2019, 11:58 am.
Advanced workforce management software can help contact center managers juggle all their tasks while meeting organizational goals and making… Read the full story on Call Center Management.
Changing the Reputation of Contact Center Work
Story from Call Center Management. Originally posted on January 4, 2019, 4:34 am.
Working to improve negative perceptions can help contact centers attract better talent, retain top performers, and keep employees and contra… Read the full story on Call Center Management.
Business Communications Continue to Evolve
Story from Business VoIP. Originally posted on January 2, 2019, 8:14 am.
We’re seeing unified communications as a service providers expand their suites further with artificial intelligence, machine learning, natur… Read the full story on Business VoIP.
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