WFM Helps Contact Center Managers Make It Work
Story from Call Center Management. Originally posted on January 4, 2019, 11:58 am.
Advanced workforce management software can help contact center managers juggle all their tasks while meeting organizational goals and making… Read the full story on Call Center Management.
Changing the Reputation of Contact Center Work
Story from Call Center Management. Originally posted on January 4, 2019, 4:34 am.
Working to improve negative perceptions can help contact centers attract better talent, retain top performers, and keep employees and contra… Read the full story on Call Center Management.
Business Communications Continue to Evolve
Story from Business VoIP. Originally posted on January 2, 2019, 8:14 am.
We’re seeing unified communications as a service providers expand their suites further with artificial intelligence, machine learning, natur… Read the full story on Business VoIP.
UJET Introduces Multi-Media Text Messaging
Story from Business VoIP. Originally posted on December 27, 2018, 8:42 am.
UJET unveiled the addition of live multi-media sharing over text messaging. Specifically speaking, the newly added functionality enables in … Read the full story on Business VoIP.
Quality Management Efforts Help Optimize Operations
Story from Call Center Management. Originally posted on December 27, 2018, 4:50 am.
If your aim is to optimize operations so you can deliver better customer service and meet business goals, you probably want to establish or … Read the full story on Call Center Management.
Bank Branches Can Benefit from Contact Center Solutions Too
Story from Call Center Management. Originally posted on December 26, 2018, 5:50 am.
Banks and contact centers are separate environments with different goals and services. But they both exist to serve customers and drive busi… Read the full story on Call Center Management.
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