Does Increased Productivity Lie in Limiting Employee Bathroom Access?
Story from Call Center Management. Originally posted on January 28, 2020, 11:52 am.
There is some evidence that working humans have become about as productive as they can. Studies have shown that productivity has stalled in … Read the full story on Call Center Management.
The Importance of Social Media for Hiring Talented, Engaged Agents
Story from Call Center Management. Originally posted on January 23, 2020, 6:16 am.
It’s not enough to post a job ad and expect to find the most talented call center agents in the field. Companies need to work to foster a po… Read the full story on Call Center Management.
AI Tools Being Used to Create a More Empathetic Call Center
Story from Call Center Management. Originally posted on January 22, 2020, 11:57 am.
AI has myriad uses in the call center, and can contribute much more than basic automation and the handling of simple tasks. New AI software … Read the full story on Call Center Management.
Melrose Labs Now Offering Cloud Communications in Europe
Story from Business VoIP. Originally posted on January 22, 2020, 11:54 am.
More businesses today are adopting cloud communications. In a bid to become the top provider in Europe, Melrose Labs,a new UK-based start-up… Read the full story on Business VoIP.
The Evolving Role of Chatbots in the Customer Service Realm
Story from Call Center Management. Originally posted on January 17, 2020, 6:18 am.
The use of chatbots in the customer service space is on the rise, and call center managers are increasingly deploying the technology due to … Read the full story on Call Center Management.
Making Sense of Call Center Data with Analytics
Story from Call Center Management. Originally posted on January 16, 2020, 12:03 pm.
Data is everywhere these days. If you’re using any modern call center solutions at all, you’re probably capturing a lot of information from … Read the full story on Call Center Management.
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