UJET Introduces Multi-Media Text Messaging
Story from Business VoIP. Originally posted on December 27, 2018, 8:42 am.
UJET unveiled the addition of live multi-media sharing over text messaging. Specifically speaking, the newly added functionality enables in … Read the full story on Business VoIP.
Quality Management Efforts Help Optimize Operations
Story from Call Center Management. Originally posted on December 27, 2018, 4:50 am.
If your aim is to optimize operations so you can deliver better customer service and meet business goals, you probably want to establish or … Read the full story on Call Center Management.
Bank Branches Can Benefit from Contact Center Solutions Too
Story from Call Center Management. Originally posted on December 26, 2018, 5:50 am.
Banks and contact centers are separate environments with different goals and services. But they both exist to serve customers and drive busi… Read the full story on Call Center Management.
The Software Assisting Call Center Management
Story from Call Center Management. Originally posted on December 21, 2018, 8:38 am.
Let’s take a deeper dive at some of the types of technology available to aid call center management in its quest of exceptional customer ser… Read the full story on Call Center Management.
Trilantic Turns to Hosted VoIP
Story from Business VoIP. Originally posted on December 20, 2018, 11:40 am.
Private equity firm Trilantic Capital Partners announced the selection of Votacall for its telephony needs. Triatlantic is responsible for m… Read the full story on Business VoIP.
Tech Support Fraud is a Growing Problem
Story from Call Center Management. Originally posted on December 13, 2018, 9:18 am.
Tech support fraud is on the rise, and it’s getting more sophisticated. Last year it rang up nearly $15 million in losses…. Read the full story on Call Center Management.
0 Comments