Smith.ai Offers Perspective on AI Communications Today, Tomorrow
Story from Business VoIP. Originally posted on November 28, 2018, 4:54 am.
Smith.ai’s Maddy Martin says “we believe the best way is to provide the combined intelligence of both humans and machines to tag, train, and… Read the full story on Business VoIP.
Why Performance Management Is Worth the Effort
Story from Call Center Management. Originally posted on November 26, 2018, 6:25 am.
Performance management in call centers and contact centers requires never-ending work. But continuous effort in this arena can be well worth… Read the full story on Call Center Management.
The Importance of Virtual Communications for Small Businesses & Resellers
Story from Business VoIP. Originally posted on November 26, 2018, 4:18 am.
Smith.ai’s Maddy Martin says: “Receptionists backed by AI technology deliver friendly service that feels ‘in-house’ at a fraction of the cos… Read the full story on Business VoIP.
What Call Center Agents Can Learn about Getting to Yes
Story from Call Center Management. Originally posted on November 21, 2018, 8:02 am.
Ultimately, getting to yes means discovering what the customer wants, building trust and engagement, and showing them how you can help…. Read the full story on Call Center Management.
A Blast from the Past and a Map to the Future
Story from Business VoIP. Originally posted on November 21, 2018, 6:40 am.
Most mid-sized companies rely on legacy voice systems that would have to be carbon-dated to determine their age. Some of them may even date … Read the full story on Business VoIP.
How to Optimize Call Center Agent Onboarding
Story from Call Center Management. Originally posted on November 20, 2018, 11:45 am.
This article offers tips on how to improve the call center and contact center onboarding process for both organizations, managers and HR lea… Read the full story on Call Center Management.
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