Why QA is Important & How to Do It Right
Story from Call Center Management. Originally posted on October 30, 2018, 12:47 pm.
Monet Software’s white paper “Seven Strategies for More Effective Quality Assurance in Your Contact Center” explains how organizations can o… Read the full story on Call Center Management.
Nextiva App Nets Mobile VoIP Award
Story from Business VoIP. Originally posted on October 29, 2018, 10:36 am.
Cloud communications provider Nextiva announced the Nextiva App was selected Mobile VoIP App of the year by Mobile Breakthrough Awards…. Read the full story on Business VoIP.
Mitel Makes Leadership Appointments
Story from Business VoIP. Originally posted on October 26, 2018, 8:17 am.
Mitel unveiled a number of new appointments focused on accelerating UCaaS adoption. The cloud communications provider named Rick Boyd Vice P… Read the full story on Business VoIP.
Social Messaging Makes Way to VBC
Story from Business VoIP. Originally posted on October 24, 2018, 10:48 am.
Vonage unveiled the integration of its Business Index feature with Facebook Messenger, which is now available as part of the Vonage Business… Read the full story on Business VoIP.
How to Create a Great Contact Center Culture
Story from Call Center Management. Originally posted on October 24, 2018, 10:08 am.
Working in a contact center isn’t easy. So it’s important for call center leaders to create positive environments and keep agents motivated…. Read the full story on Call Center Management.
Why You Should Consider a Multilingual Call Center
Story from Call Center Management. Originally posted on October 23, 2018, 5:21 am.
Establishing a multilingual call center can allow for expedited problem resolution. And it can help your business increase customer loyalty … Read the full story on Call Center Management.
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