AI Can Read, Get People to Open Up
Story from Call Center Management. Originally posted on September 24, 2018, 8:41 am.
AI has outperformed humans in reading comprehension, may encourage customers to be more honest, take the time to customize their own solutio… Read the full story on Call Center Management.
Study Assesses AI Benefits, Successes
Story from Call Center Management. Originally posted on September 19, 2018, 5:05 am.
As interest in and adoption of artificial intelligence-based solutions grow, so does the number of surveys and studies on this important top… Read the full story on Call Center Management.
net2phone Expands Presence with Versature Acquisition
Story from Business VoIP. Originally posted on September 18, 2018, 9:44 am.
net2phone announced the acquisition of SaaS-based, hosted VoIP provider Versature. The purchase puts the Canadian market square in the sight… Read the full story on Business VoIP.
888VoIP Opens Reno Distribution Facility
Story from Business VoIP. Originally posted on September 18, 2018, 5:49 am.
VoIP hardware and software distributor 888VoIP is expanding. The company has opened a new distribution facility in Reno, Nev…. Read the full story on Business VoIP.
Billionaire Gets Behind Effort to Lift UAE Ban on Calling Apps
Story from Business VoIP. Originally posted on September 14, 2018, 10:13 am.
Billionaire reportedly asks UAE telecom leaders to lift ban on OTT-based free calling apps…. Read the full story on Business VoIP.
QA Frameworks Bring Value to Contact Centers
Story from Call Center Management. Originally posted on September 12, 2018, 2:00 am.
Hiring good people, outfitting them with the right tools and training to get the job done, and supporting them by creating the right culture… Read the full story on Call Center Management.
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