Avaya Takes DaaS Offering to Canada and Europe
Story from Business VoIP. Originally posted on November 12, 2019, 10:10 am.
Avaya has announced it’s brinigng its DaaS offering beyond the U.S. to also offer it in Canada and Europe…. Read the full story on Business VoIP.
Emergency Call Center Workers Disciplined and Fired Over Botched Dispatch
Story from Call Center Management. Originally posted on November 12, 2019, 7:25 am.
Call center work has spikes of activity that can be followed by a low ebb of calls, which often leads agents to look for entertainment, whet… Read the full story on Call Center Management.
The Many Business Productivity Advantages of VoIP
Story from Business VoIP. Originally posted on November 11, 2019, 5:44 am.
VoIP offers a variety of advantages for businesses of all sizes, including boosts to productivity and efficiency. By streamlining voice and … Read the full story on Business VoIP.
Using AI and Automation to Improve Call Center Management
Story from Call Center Management. Originally posted on November 11, 2019, 5:10 am.
Managing a call center is a complex task, and keeping agents engaged and happy is vital to achieving maximum productivity and customer satis… Read the full story on Call Center Management.
UJET Announces Assistance for Enterprise Contact Centers
Story from Call Center Management. Originally posted on November 8, 2019, 8:12 am.
UJET unveiled a new SMS adapter solution to support enterprise contact centers, the new SMS adapter enables any Salesforce CRM user to rapid… Read the full story on Call Center Management.
More Than Half of US Businesses Have Yet to Adopt Unified Communications According to New Report
Story from Business VoIP. Originally posted on November 8, 2019, 5:55 am.
Ribbon this week made a new announcement saying they will reveal the key findings from the North American results of its Unified Communicati… Read the full story on Business VoIP.
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